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General questions

What does the green dot mean?


The green dot that some users have at the upper right corner of their profile picture means that they have been active on the Meet5 app during the last couple of hours.




What does "verified" mean?


The "verified" symbol means that this user went to at least one group date. It basically shows you that the profile picture they are using depicts the person.




What are tags?


Tags can help you describing yourself. You can search for them when editing your profile and can choose up to 20 different tags. You can also search for users using tags.




Which badges are available?


You have the opportunity to earn badges. You can find the list of your already received badges in your profile. These are all 18 badges: • Insider (You receive this badge when you have met someone of the Meet5 team). • Striker (You will receive this badge if you have successfully participated in a bowling group date). • Gamer (You will receive this badge if you have successfully participated in an Escape Room or another game night). • Tiger Woods (You will receive this badge if you have successfully participated in a (mini) golf group date). • Darth Vader (You receive this badge if you fought Stormtrooper at Laser Tag). • Jetsetter (You will receive this badge if you have successfully participated in group dates in different cities). • Detective (Find Waldo! You receive this badge if you have found and favored Waldo. You do not know who Waldo is? Then you should google it). • Baker (You will receive this badge when you create your own group meetings. The more meetings you make, the higher the level you reach). • Grapely (You receive this badge if you have successfully participated in group dates with more than 6 people). • Magnet (You will receive this badge as soon as you invite users to a group date. The more users you invite to different group dates, the higher the level you achieve). • Spy (You receive this badge when you watch group meetings. The more group encounters you observe, the higher the level you achieve). • Always awake (You receive this badge when you open the app every day and look at users and group dates. If you manage it for 30 days straight, you can reach the highest level). • Parrot (You get this badge when you start private chats with other users and you talk to each other. The more chats you start, the higher the level you achieve). • Author (You receive this badge when you complete your profile completely). • Model (You're a top model, you look good! That's why you uploaded all 4 profile pictures). • Gentleman (You will receive this badge if you successfully attend group dates and the other participants have confirmed that you were present). • Favored (You receive this badge when you tag other users with a star (favorite). The more users you mark, the higher the level you reach). • James Bond (Your name is Bond, James Bond. You get this badge when you look at profiles of other users and take a closer look. The more users you look at, the higher the level you reach). Have fun collecting the badges!




Can I chat with anyone?


There is one stipulation concerning one-on-one chats: one of you has to have a premium account in order for the two of you to converse in private. Anyone can initiate a chat, regardless of whether or not a user has a premium membership. To keep on chatting with each other, at least one of the two users has to be subscribed to premium.




What does the star or "Add Favorite" mean?


You can favor other users and mark them with a star. You can invite your favorites to meetings, and you will also receive a notification when one of your favorites has created a meeting or joins another meeting. You can find the list of your own favorites under "Profile" --> "My favorites".
Under "Discover" you can see the users who have favored you (but this function is part of Premium).





 
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How does a video get-together work?


Due to the current Corona pandemic, each group will automatically receive its own video call room where you can meet virtually. You can find the link to the videocall room in the description of the respective meeting and in the group chat. You can either participate with the free app Jitsi Meet or via your internet browser on your computer. You have the Jitsi App? Then the room will open for you as soon as you tap on the link. You want to participate via your PC? Just type the link into your internet browser. The virtual room will open for you as well. The video meetings are also completely free of charge, no additional registration on another platform is necessary. If you still have questions or are unsure, please feel free to contact us at any time ( support@meet5.de). And if something doesn't work, don't panic, the group chat is still there :)




How do I create a video get-together?


You create a video get-together the same way you create a regular Meet5 group get-together. Just tap "Create" in the meeting overview (Apple devices) or the small plus in the lower right corner (Android devices). You can add in the title of your meeting that it takes place virtually or online, but you don't have to. Each meeting automatically gets a video link anyway (in the description once the meeting is created as well as in the group chat that opens after creation). We have created "virtual locations" for you, which you can select as a location. However, since these had to be created manually for each individual city, these "virtual locations" are only available for larger cities. If you are not offered a virtual location as a place, just choose a restaurant in your city as a placeholder. It would only be important that you mention in the description that it is a video meeting, if it is not already directly obvious from the title.




Tips for a virtual meeting with Jitsi:


If you are unsure or something should not work, the following tips will definitely help you:

  • Test the video link before the actual meeting - the virtual room is always open.
  • Check if your camera and microphone are working (Jitsi or the browser may still need your permission to access them).
  • If you have problems, try another browser (copy the link and paste it into another browser).
  • Make sure you have a stable internet connection.
  • If a problem arises: close the video room and open it again.
More tips for a successful video meeting:
  • Stay in touch via group chat. If you have problems or are unsure, the others will be happy to help you. Alternatively, there is a text chat at Jitsi.
  • You can also share your screen and watch a YouTube video together (so you can do sports together).
  • If someone joins uninvited and does not leave the meeting even after repeated requests, you can remove this participant (e.g. if a man joins a women's meeting uninvited).
  • Use a headset if possible, so the microphone is closer and you are easier to understand.
  • Mute yourself when you are not talking to avoid noise.
If you have any questions, feel free to contact us by email at support@meet5.de!




Why a get-together for two?


Actually, Meet5 is about getting to know each other in groups. Due to the current Corona pandemic, however, the app also offers the possibility of meeting in pairs for a short time. This does not mean that it is necessarily a date - that's why the "groups of two" are also visible to all members. For this purpose we have activated the function "Meeting by invitation only" for everyone!




How do I create a get-together?


Creating your own group meeting is easy, fast and fun! Create your dream meeting in just a few steps: Step 1: If you own an iOS device tap on "Create" in the upper right corner, if you use an Android device tap on the plus in the lower right corner. Step 2: Think of a title, if you like add some information about the meeting in the description and then choose your desired date and time. Step 3: Choose a location (you can choose any location within your radius - the search is linked to Google). Step 4:
Invite other users to your meeting. You also have the option to filter by interests and characteristics. Step 5: Go to your meeting, meet nice people and spend a great time together. If you have any questions, please feel free to write to support@meet5.de. Should something go wrong, don't worry, we will gladly change the meeting for you. The possibility to edit your own meeting is not yet available, but this function is planned.




Where do I find my invitations?


You have received an invitation? If you have an Android device, you can find all your invitations at "My Meetings". If you have an iOS device, you'll see your invitations at the top of the meeting overview.




How do I invite other users to a get-together?


To invite other users to a get-together simply tap on one of the free places or tap "More" in the top right corner and then tap "Invite users". You can now invite as many users as you want and even filter by name and interests. When you tap the plus icon, the user will automatically receive an invitation. A check mark will then appear instead of the plus icon. Or you tap on "Invite all suggestions" in this case some users will be invited randomly. The suggested users are located near you (your location or radius is decisive, not the place of the meeting). Alternatively you can invite only your favorites. All users, no matter if invited or not, are allowed to join all meetings as long as there are free places available. The only exception is a meeting "by invitation of the creator", in this case the creator of the meeting may decide who attends. However, any Meet5 member can request an invitation - just tap on one of the available seats.




Who will be invited if I choose "Invite all suggestions"?


You can invite users individually by tapping the little plus in the bottom right of the picture, by inviting your favorites, or by selecting "Invite all suggestions". "Invite all suggestions" means that some members will be invited randomly. You can tap this button multiple times - invitations from you will never go out twice. The members that are suggested to you are all located near the meeting. The selection is therefore based on the location of the meeting. So it can not happen that members are invited who live hundreds of kilometers away.




When will the group chat open?


The group chat will always open directly, even if only one person is participating. The group chat will also stay open even if one participant decides to leave the meeting, but it will close for the person that left.




Who sees my meeting?


Your meeting will be seen by all Meet5 members who are nearby or have set their location and radius to include the location of your meeting.




Where do get-togethers take place?


Feel free to choose any location in your city.




How can I sort the meetings?


You can sort the meetings either in the settings of your app or by clicking the sort icon in the meeting overview. The meetings can be sorted by two categories: By available seats and by date. With the next update it will also be possible to sort by distance and by newly created meetings.




Why are no meetings displayed?


Meet5 is mainly represented in the Rhein-Main area as well as in Munich, Hamburg, Berlin and Cologne. A little tip: If no meetings are shown in your area, expand your radius a little. The default radius is set to 10 km. Just tap on the location symbol in the top left-hand corner of the overview. The radius can be set to up to 100 km.




Will get-togethers still take place if there are less participants than potential seats?


Yes, even if not every seat is taken the get-togethers can take place. You can just talk to each other over the chat and determine wether you will meet up or not.




How can I leave a get-together or call in sick?


You can leave a meeting via the three dots in the corner of the meeting. But only until eight hours before the get-together starts. From 8 hours before the meeting, a reason is required, which is displayed to the other participants in the chat. When you have left the meeting, you automatically leave the group chat and can no longer access the messages. Nevertheless, it is important to be fair and try to actually come to promised meetings!




What happens if I don´t turn up?


Failing to comply with these regulations can and will result in your account being banned from our app for a duration of 48 hours. Regular or repeated short-term cancellation or unnotified and unexplained absence can lead to a long-term ban of your account.




How can I stay in touch with others after our get-together?


A group chat, with all the participants of said group, will open as well, allowing you to converse with other members.




Can I set up more than one group at a time?


Yes, you can organise multiple get-togethers at any given time. A meeting can be set up up to 45 days in advance.




How do I edit my meeting?


You can easily edit or correct your meeting. This is how it works:

  1. Tap on "More" at the top and then "Edit group date". Only you as the creator can use this function.
  2. Now the edit mode opens for you - it corresponds to the view you already know from creating a group date.
  3. Just change what you want to change and confirm at the end with "save".
  4. All participants will receive a notification that the meeting has been edited. You can also let them know in the group chat.

If you leave the meeting as the creator, the second participant will take your place and can also edit the meeting - unlike the other participants. So there is always the possibility to make changes. For example, if the meeting has to be postponed due to bad weather.

However, make sure that in case of major changes, for example if the date or the meeting place is edited, that really all participants are informed.





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Where are the settings?


Tap on "Profile" and then on the small gear wheel.




What is the age filter?


You can set an age filter in the meeting overview and in the settings. Once the filter is activated, you can select an age range. The age filter affects the following: 1. you will only be shown meetings with at least one user of the specified age.
2. you will only receive invitations from users in this age range and you will only be able to invite users in this age range
3. you can only receive private messages from users within your specified age range. You can change or deactivate the age filter at any time.




How do I change my radius or location?


You will only be shown meetings that are within your radius. This can be adjusted flexibly. Just tap on the location symbol at the top of the meeting overview. The radius can be extended up to 100 km.




How do I unsubscribe from the e-mails?


We leave it up to you to decide which emails you want to receive from us and which you don't. That's why you can deactivate or reactivate each e-mail individually in the settings of your app. You will also find an unsubscribe button at the bottom of each e-mail.




How can I cancel my premium subscription?


On apple devices: 1) head to settings, go onto [insert name here] and then tap on iTunes& App Store 2) Next, go onto 'Apple ID' 3) Scroll down until you reach subscriptions 5) Tap the subscription that you would like to cancel 6) Tap 'cancel subscription' On Android devices: 1) Go to play.google.com 2) Check to see if you are logged in to the correct google account 3) click on 'my subscriptions' 4) choose the subscription that you would like to cancel 5) click on edit and then ' cancel subscription'




How do I delete my user account?


You want to deactivate your account? That’s too bad! Even if we don't like letting you go, you can easily delete your account by following these steps:

  • Tap on "Profile"
  • You will find the settings by tapping on the small gear wheel
  • At the very bottom is "Delete account"





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What does the green dot mean?


The green dot that some users have at the upper right corner of their profile picture means that they have been active on the Meet5 app during the last couple of hours.




What does "verified" mean?


The "verified" symbol means that this user went to at least one group date. It basically shows you that the profile picture they are using depicts the person.




What are tags?


Tags can help you describing yourself. You can search for them when editing your profile and can choose up to 20 different tags. You can also search for users using tags.




Which badges are available?


You have the opportunity to earn badges. You can find the list of your already received badges in your profile. These are all 18 badges: • Insider (You receive this badge when you have met someone of the Meet5 team). • Striker (You will receive this badge if you have successfully participated in a bowling group date). • Gamer (You will receive this badge if you have successfully participated in an Escape Room or another game night). • Tiger Woods (You will receive this badge if you have successfully participated in a (mini) golf group date). • Darth Vader (You receive this badge if you fought Stormtrooper at Laser Tag). • Jetsetter (You will receive this badge if you have successfully participated in group dates in different cities). • Detective (Find Waldo! You receive this badge if you have found and favored Waldo. You do not know who Waldo is? Then you should google it). • Baker (You will receive this badge when you create your own group meetings. The more meetings you make, the higher the level you reach). • Grapely (You receive this badge if you have successfully participated in group dates with more than 6 people). • Magnet (You will receive this badge as soon as you invite users to a group date. The more users you invite to different group dates, the higher the level you achieve). • Spy (You receive this badge when you watch group meetings. The more group encounters you observe, the higher the level you achieve). • Always awake (You receive this badge when you open the app every day and look at users and group dates. If you manage it for 30 days straight, you can reach the highest level). • Parrot (You get this badge when you start private chats with other users and you talk to each other. The more chats you start, the higher the level you achieve). • Author (You receive this badge when you complete your profile completely). • Model (You're a top model, you look good! That's why you uploaded all 4 profile pictures). • Gentleman (You will receive this badge if you successfully attend group dates and the other participants have confirmed that you were present). • Favored (You receive this badge when you tag other users with a star (favorite). The more users you mark, the higher the level you reach). • James Bond (Your name is Bond, James Bond. You get this badge when you look at profiles of other users and take a closer look. The more users you look at, the higher the level you reach). Have fun collecting the badges!




Can I chat with anyone?


There is one stipulation concerning one-on-one chats: one of you has to have a premium account in order for the two of you to converse in private. Anyone can initiate a chat, regardless of whether or not a user has a premium membership. To keep on chatting with each other, at least one of the two users has to be subscribed to premium.




What does the star or "Add Favorite" mean?


You can favor other users and mark them with a star. You can invite your favorites to meetings, and you will also receive a notification when one of your favorites has created a meeting or joins another meeting. You can find the list of your own favorites under "Profile" --> "My favorites".
Under "Discover" you can see the users who have favored you (but this function is part of Premium).





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What are the premium features?


First of all, you will be able to find out who tagged you as a favorite. With being subscribed to premium you can also send and answer private chats. Another important feature is that you will be able to open group dates with up to 12 people when having a premium account. Other perks are that you can find out who visited your profile, you will be able to be invisible by using Ghost Mode (hide your online status and you will not be shown as a profile visitor to other users) and create meetings "by invitation only" and decide who can attend your meeting. Plus: See the online status of other members and activate the golden club sticker for your profile.




Are our prices justified?


Our subscription fees depend on which package you decide to purchase; should you choose to subscribe to our Meet5 premium package for a duration of a year, you pay 12.50 € a month, which is significantly less than the fees other apps charge for similar services. If you take a look at our competitors, our fees begin to pale in comparison: Signing up for a "face-to-face" meeting will cost you around 16€ . Taking part in a meeting using Meet5 is absolutely free. Parship's somewhat exorbitant fees can be as high as 70€ a month- and most users meet less people in six months than Meet5 users do in a single week. Furthermore, Meet5 users spend around 20€ on a single outing. Considering that these events and opportunities wouldn't be there without Meet5, we figure that we deserve our fair share.




What does premium cost?


You can choose between three premium packages:

  • 3-month package: 74.99 €
  • Half year membership: 98.99 €
  • Annual membership: 149.99 €




How do I cancel my premium subscription?


Premium subscriptions purchased through the Play Store or App Store must be canceled there as well. Unfortunately, we do not have access to your subscription and cannot cancel it for you. If you subscribed via the Apple App Store, follow the instructions under this link: https://support.apple.com/en-us/HT202039 If you subscribed via the Google Playstore, follow the instructions under this link: https://support.google.com/googleplay/answer/7018481?hl=en If you subscribed via our website, just send a short email to support@meet5.de or jessica@meet5.de (please note the cancellation period of 8 weeks to the end of the subscription period).





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You´ve got something you´d like to find out about or would like to offer feedback? Just send us a message: 

support@meet5.de

We would like to thank you for your feedback and support and hope that you enjoy Meet5!

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