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General questions

A complete premium mobility ecosystem


You will get access to premium E-bikes, E-cars, E-scooters and bikes - all easy to operate via an award-winning software platform. Each vehicle is fully digitalised, i.e. no physical keys are required. We can even integrate your existing fleet (including bicycles) into our platform.




One-stop-shop - without administrative effort for you


Our one-stop-shop approach enables you to get fast and trouble free access to mobility services - without any administrative effort for you. Instead of negotiating with banks, insurance companies, leasing companies, maintenance service providers, sales partners, etc., you just talk to us. We will become your one-stop-shop for your mobility needs.




A monthly rate for everything!


- We believe in cost transparency. You will at any time have an overview of the fixed monthly instalments and predictable payment flows. - These payments include everything: award winning fleet management software, monthly maintenance and repair, greenhouse gas measurement, insurance, data management for fleet usage, customer support and financing. - With us there are no hidden costs, no expensive down payments and closing rates.




Tax and liquidity advantages!


- A mobility-as-a-service subscription is not relevant to IFRS 16 and therefore it doesn’t have an extending effect on the balance sheet. This means that you save liquidity (i.e. no acquisition costs) and also have tax advantages because the monthly instalments are debited from the income statement. - In contrast to leasing, you don’t have to include any explanations to the annual financial statements regarding outstanding liabilities.





 
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How does a video get-together work?


Due to the current Corona pandemic, each group will automatically receive its own video call room where you can meet virtually. You can find the link to the videocall room in the description of the respective meeting and in the group chat. You can either participate with the free app Jitsi Meet or via your internet browser on your computer. You have the Jitsi App? Then the room will open for you as soon as you tap on the link. You want to participate via your PC? Just type the link into your internet browser. The virtual room will open for you as well. The video meetings are also completely free of charge, no additional registration on another platform is necessary. If you still have questions or are unsure, please feel free to contact us at any time ( support@meet5.de). And if something doesn't work, don't panic, the group chat is still there :)




How do I create a video get-together?


You create a video get-together the same way you create a regular Meet5 group get-together. Just tap "Create" in the meeting overview (Apple devices) or the small plus in the lower right corner (Android devices). You can add in the title of your meeting that it takes place virtually or online, but you don't have to. Each meeting automatically gets a video link anyway (in the description once the meeting is created as well as in the group chat that opens after creation). We have created "virtual locations" for you, which you can select as a location. However, since these had to be created manually for each individual city, these "virtual locations" are only available for larger cities. If you are not offered a virtual location as a place, just choose a restaurant in your city as a placeholder. It would only be important that you mention in the description that it is a video meeting, if it is not already directly obvious from the title.




Tips for a virtual meeting with Jitsi:


If you are unsure or something should not work, the following tips will definitely help you:

  • Test the video link before the actual meeting - the virtual room is always open.
  • Check if your camera and microphone are working (Jitsi or the browser may still need your permission to access them).
  • If you have problems, try another browser (copy the link and paste it into another browser).
  • Make sure you have a stable internet connection.
  • If a problem arises: close the video room and open it again.
More tips for a successful video meeting:
  • Stay in touch via group chat. If you have problems or are unsure, the others will be happy to help you. Alternatively, there is a text chat at Jitsi.
  • You can also share your screen and watch a YouTube video together (so you can do sports together).
  • If someone joins uninvited and does not leave the meeting even after repeated requests, you can remove this participant (e.g. if a man joins a women's meeting uninvited).
  • Use a headset if possible, so the microphone is closer and you are easier to understand.
  • Mute yourself when you are not talking to avoid noise.
If you have any questions, feel free to contact us by email at support@meet5.de!




Why a get-together for two?


Actually, Meet5 is about getting to know each other in groups. Due to the current Corona pandemic, however, the app also offers the possibility of meeting in pairs for a short time. This does not mean that it is necessarily a date - that's why the "groups of two" are also visible to all members. For this purpose we have activated the function "Meeting by invitation only" for everyone!




How do I create a get-together?


Creating your own group meeting is easy, fast and fun! Create your dream meeting in just a few steps: Step 1: If you own an iOS device tap on "Create" in the upper right corner, if you use an Android device tap on the plus in the lower right corner. Step 2: Think of a title, if you like add some information about the meeting in the description and then choose your desired date and time. Step 3: Choose a category that seems most appropriate to you. If you are unsure, select "Other". Step 4: Choose a location (you can choose any location within your radius - the search is linked to Google). Step 5:
Invite other users to your meeting. You also have the option to filter by interests and characteristics. Step 6: Go to your meeting, meet nice people and spend a great time together. If you have any questions, please feel free to write to support@meet5.de. Should something go wrong, don't worry, we will gladly change the meeting for you. The possibility to edit your own meeting is not yet available, but this function is planned.




Where do I find my invitations?


You have received an invitation? If you have an Android device, you can find all your invitations at "My Meetings". If you have an iOS device, you'll see your invitations at the top of the meeting overview.




How do I invite other users to a get-together?


To invite other users to a get-together simply tap on one of the free places or tap "More" in the top right corner and then tap "Invite users". You can now invite as many users as you want and even filter by name and interests. When you tap the plus icon, the user will automatically receive an invitation. A check mark will then appear instead of the plus icon. Or you tap on "Invite all suggestions" in this case some users will be invited randomly. The suggested users are located near you (your location or radius is decisive, not the place of the meeting). Alternatively you can invite only your favorites. All users, no matter if invited or not, are allowed to join all meetings as long as there are free places available. The only exception is a meeting "by invitation of the creator", in this case the creator of the meeting may decide who attends. However, any Meet5 member can request an invitation - just tap on one of the available seats.




Who will be invited if I choose "Invite all suggestions"?


You can invite users individually by tapping the little plus in the bottom right of the picture, by inviting your favorites, or by selecting "Invite all suggestions". "Invite all suggestions" means that some members will be invited randomly. You can tap this button multiple times - invitations from you will never go out twice. The members that are suggested to you are all located near the meeting. The selection is therefore based on the location of the meeting. So it can not happen that members are invited who live hundreds of kilometers away.




When will the group chat open?


The group chat will always open directly, even if only one person is participating. The group chat will also stay open even if one participant decides to leave the meeting, but it will close for the person that left.




Who sees my meeting?


Your meeting will be seen by all Meet5 members who are nearby or have set their location and radius to include the location of your meeting.




Where do get-togethers take place?


Feel free to choose any location in your city.




How can I sort the meetings?


You can sort the meetings either in the settings of your app or by clicking the sort icon in the meeting overview. The meetings can be sorted by two categories: By available seats and by date. With the next update it will also be possible to sort by distance and by newly created meetings.




Why are no meetings displayed?


Meet5 is mainly represented in the Rhein-Main area as well as in Munich, Hamburg, Berlin and Cologne. A little tip: If no meetings are shown in your area, expand your radius a little. The default radius is set to 10 km. Just tap on the location symbol in the top left-hand corner of the overview. The radius can be set to up to 100 km.




Will get-togethers still take place if there are less participants than potential seats?


Yes, even if not every seat is taken the get-togethers can take place. You can just talk to each other over the chat and determine wether you will meet up or not.




How can I leave a get-together or call in sick?


You can leave a meeting via the three dots in the corner of the meeting. But only until eight hours before the get-together starts. From 8 hours before the meeting, a reason is required, which is displayed to the other participants in the chat. When you have left the meeting, you automatically leave the group chat and can no longer access the messages. Nevertheless, it is important to be fair and try to actually come to promised meetings!




What happens if I don´t turn up?


Failing to comply with these regulations can and will result in your account being banned from our app for a duration of 48 hours. Regular or repeated short-term cancellation or unnotified and unexplained absence can lead to a long-term ban of your account.




How can I stay in touch with others after our get-together?


A group chat, with all the participants of said group, will open as well, allowing you to converse with other members.




Can I set up more than one group at a time?


Yes, you can organise multiple get-togethers at any given time. A meeting can be set up up to 45 days in advance.




How do I edit my meeting?


You can easily edit or correct your meeting. This is how it works:

  1. Tap on "More" at the top and then "Edit group date". Only you as the creator can use this function.
  2. Now the edit mode opens for you - it corresponds to the view you already know from creating a group date.
  3. Just change what you want to change and confirm at the end with "save".
  4. All participants will receive a notification that the meeting has been edited. You can also let them know in the group chat.

If you leave the meeting as the creator, the second participant will take your place and can also edit the meeting - unlike the other participants. So there is always the possibility to make changes. For example, if the meeting has to be postponed due to bad weather.

However, make sure that in case of major changes, for example if the date or the meeting place is edited, that really all participants are informed.




Why can't I find the location when I create my meeting?


You can freely choose a location in your city (within your radius). If a location is not displayed, you may have to change your location via the app or extend the radius.
Unfortunately, you cannot specify streets or just the name of the city, only locations such as parks, restaurants, cafes, train stations, zoos, etc.
Try a different spelling (e.g. "Hochheim Bahnhof", instead of "Hochheim am Main Bahnhof").
Otherwise, just choose a place nearby and specify the exact meeting point in the description.




What are the waiting times for a group date?


In principle, participation in group dates at Meet5 is completely cost-free! However, Club and Premium members can participate with priority. For all others, the respective meeting opens after a short waiting period.

The creation date is always decisive. The shorter the time between the date of creation and the date of the meeting, the shorter the waiting time.

The following waiting times exist (time difference between creating and when it takes place):

- more than 7 days = 48 hours waiting time

- 4 to 7 days = 24 hours waiting time

- 1 to 3 days = 8 hours waiting time

- less than 24 hours = 4 hours waiting time

- less than 8 hours = no waiting time

When you tap on a free spot or "Join now", you will be shown how long you have to wait. The waiting time is the same for everyone, because it is based on the creation date of the meeting.




How do I delete a meeting?


As long as you are the only participant in the meeting, the meeting will automatically delete itself as soon as you leave it (tap on "More" in the upper right corner). In general, if everyone leaves, the meeting will be deleted.

Otherwise, only we from the Meet5 team can delete the meeting for you. A short mail to support@meet5.de is all it takes. It's best to let the other participants know in the group chat so that no one wonders why the meeting can no longer be found in the app.




This is the Meet5 Club Membership


As a Club member, you get great features for a small monthly fee (just $4.99) while supporting the app and the Meet5 team. Here's what's in it for you:

  • Go to meetings prioritized.
  • Activate the golden club sticker for your profile.
  • See the online status of other users.
  • Search for meetings by category.

The membership is flexible and can be cancelled monthly. We'd be happy if you join the Meet5 Club and strengthen the community - we stick together! You have Premium? Then you are automatically a Club member and receive the above features. Of course, this also applies to future Premium subscriptions.




Can I bring someone to a meeting?


If you want to bring someone to a group meeting (for example, a friend who is not a member of Meet5), it's usually not a problem. Just ask the other participants in the group chat if it' okay. As always, the group chat will open as soon as you join the meeting.




Why do I get invitations to meetings that are already full?


At the time of the invitation, the particular meeting was not yet full. The email with the invitation cannot be cancelled. It would therefore be confusing if the invitation - after the meeting has become full - disappears again in the app. In addition, it may be that a spot is available again :)




Where can I find requests for my get-together?


If a user requests an invitation to your get-together, you will receive a notification on your mobile phone. You will see a small bell at the top of the "Chats" section, where all your messages are listed. Simply tap on the message to confirm the request.





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A complete premium mobility ecosystem


You will get access to premium E-bikes, E-cars, E-scooters and bikes - all easy to operate via an award-winning software platform. Each vehicle is fully digitalised, i.e. no physical keys are required. We can even integrate your existing fleet (including bicycles) into our platform.




One-stop-shop - without administrative effort for you


Our one-stop-shop approach enables you to get fast and trouble free access to mobility services - without any administrative effort for you. Instead of negotiating with banks, insurance companies, leasing companies, maintenance service providers, sales partners, etc., you just talk to us. We will become your one-stop-shop for your mobility needs.




A monthly rate for everything!


- We believe in cost transparency. You will at any time have an overview of the fixed monthly instalments and predictable payment flows. - These payments include everything: award winning fleet management software, monthly maintenance and repair, greenhouse gas measurement, insurance, data management for fleet usage, customer support and financing. - With us there are no hidden costs, no expensive down payments and closing rates.




Tax and liquidity advantages!


- A mobility-as-a-service subscription is not relevant to IFRS 16 and therefore it doesn’t have an extending effect on the balance sheet. This means that you save liquidity (i.e. no acquisition costs) and also have tax advantages because the monthly instalments are debited from the income statement. - In contrast to leasing, you don’t have to include any explanations to the annual financial statements regarding outstanding liabilities.





FAQs (8).jpg
 
newsletter118.jpg

How does a video get-together work?


Due to the current Corona pandemic, each group will automatically receive its own video call room where you can meet virtually. You can find the link to the videocall room in the description of the respective meeting and in the group chat. You can either participate with the free app Jitsi Meet or via your internet browser on your computer. You have the Jitsi App? Then the room will open for you as soon as you tap on the link. You want to participate via your PC? Just type the link into your internet browser. The virtual room will open for you as well. The video meetings are also completely free of charge, no additional registration on another platform is necessary. If you still have questions or are unsure, please feel free to contact us at any time ( support@meet5.de). And if something doesn't work, don't panic, the group chat is still there :)




How do I create a video get-together?


You create a video get-together the same way you create a regular Meet5 group get-together. Just tap "Create" in the meeting overview (Apple devices) or the small plus in the lower right corner (Android devices). You can add in the title of your meeting that it takes place virtually or online, but you don't have to. Each meeting automatically gets a video link anyway (in the description once the meeting is created as well as in the group chat that opens after creation). We have created "virtual locations" for you, which you can select as a location. However, since these had to be created manually for each individual city, these "virtual locations" are only available for larger cities. If you are not offered a virtual location as a place, just choose a restaurant in your city as a placeholder. It would only be important that you mention in the description that it is a video meeting, if it is not already directly obvious from the title.




Tips for a virtual meeting with Jitsi:


If you are unsure or something should not work, the following tips will definitely help you:

  • Test the video link before the actual meeting - the virtual room is always open.
  • Check if your camera and microphone are working (Jitsi or the browser may still need your permission to access them).
  • If you have problems, try another browser (copy the link and paste it into another browser).
  • Make sure you have a stable internet connection.
  • If a problem arises: close the video room and open it again.
More tips for a successful video meeting:
  • Stay in touch via group chat. If you have problems or are unsure, the others will be happy to help you. Alternatively, there is a text chat at Jitsi.
  • You can also share your screen and watch a YouTube video together (so you can do sports together).
  • If someone joins uninvited and does not leave the meeting even after repeated requests, you can remove this participant (e.g. if a man joins a women's meeting uninvited).
  • Use a headset if possible, so the microphone is closer and you are easier to understand.
  • Mute yourself when you are not talking to avoid noise.
If you have any questions, feel free to contact us by email at support@meet5.de!




Why a get-together for two?


Actually, Meet5 is about getting to know each other in groups. Due to the current Corona pandemic, however, the app also offers the possibility of meeting in pairs for a short time. This does not mean that it is necessarily a date - that's why the "groups of two" are also visible to all members. For this purpose we have activated the function "Meeting by invitation only" for everyone!




How do I create a get-together?


Creating your own group meeting is easy, fast and fun! Create your dream meeting in just a few steps: Step 1: If you own an iOS device tap on "Create" in the upper right corner, if you use an Android device tap on the plus in the lower right corner. Step 2: Think of a title, if you like add some information about the meeting in the description and then choose your desired date and time. Step 3: Choose a category that seems most appropriate to you. If you are unsure, select "Other". Step 4: Choose a location (you can choose any location within your radius - the search is linked to Google). Step 5:
Invite other users to your meeting. You also have the option to filter by interests and characteristics. Step 6: Go to your meeting, meet nice people and spend a great time together. If you have any questions, please feel free to write to support@meet5.de. Should something go wrong, don't worry, we will gladly change the meeting for you. The possibility to edit your own meeting is not yet available, but this function is planned.




Where do I find my invitations?


You have received an invitation? If you have an Android device, you can find all your invitations at "My Meetings". If you have an iOS device, you'll see your invitations at the top of the meeting overview.




How do I invite other users to a get-together?


To invite other users to a get-together simply tap on one of the free places or tap "More" in the top right corner and then tap "Invite users". You can now invite as many users as you want and even filter by name and interests. When you tap the plus icon, the user will automatically receive an invitation. A check mark will then appear instead of the plus icon. Or you tap on "Invite all suggestions" in this case some users will be invited randomly. The suggested users are located near you (your location or radius is decisive, not the place of the meeting). Alternatively you can invite only your favorites. All users, no matter if invited or not, are allowed to join all meetings as long as there are free places available. The only exception is a meeting "by invitation of the creator", in this case the creator of the meeting may decide who attends. However, any Meet5 member can request an invitation - just tap on one of the available seats.




Who will be invited if I choose "Invite all suggestions"?


You can invite users individually by tapping the little plus in the bottom right of the picture, by inviting your favorites, or by selecting "Invite all suggestions". "Invite all suggestions" means that some members will be invited randomly. You can tap this button multiple times - invitations from you will never go out twice. The members that are suggested to you are all located near the meeting. The selection is therefore based on the location of the meeting. So it can not happen that members are invited who live hundreds of kilometers away.




When will the group chat open?


The group chat will always open directly, even if only one person is participating. The group chat will also stay open even if one participant decides to leave the meeting, but it will close for the person that left.




Who sees my meeting?


Your meeting will be seen by all Meet5 members who are nearby or have set their location and radius to include the location of your meeting.




Where do get-togethers take place?


Feel free to choose any location in your city.




How can I sort the meetings?


You can sort the meetings either in the settings of your app or by clicking the sort icon in the meeting overview. The meetings can be sorted by two categories: By available seats and by date. With the next update it will also be possible to sort by distance and by newly created meetings.




Why are no meetings displayed?


Meet5 is mainly represented in the Rhein-Main area as well as in Munich, Hamburg, Berlin and Cologne. A little tip: If no meetings are shown in your area, expand your radius a little. The default radius is set to 10 km. Just tap on the location symbol in the top left-hand corner of the overview. The radius can be set to up to 100 km.




Will get-togethers still take place if there are less participants than potential seats?


Yes, even if not every seat is taken the get-togethers can take place. You can just talk to each other over the chat and determine wether you will meet up or not.




How can I leave a get-together or call in sick?


You can leave a meeting via the three dots in the corner of the meeting. But only until eight hours before the get-together starts. From 8 hours before the meeting, a reason is required, which is displayed to the other participants in the chat. When you have left the meeting, you automatically leave the group chat and can no longer access the messages. Nevertheless, it is important to be fair and try to actually come to promised meetings!




What happens if I don´t turn up?


Failing to comply with these regulations can and will result in your account being banned from our app for a duration of 48 hours. Regular or repeated short-term cancellation or unnotified and unexplained absence can lead to a long-term ban of your account.




How can I stay in touch with others after our get-together?


A group chat, with all the participants of said group, will open as well, allowing you to converse with other members.




Can I set up more than one group at a time?


Yes, you can organise multiple get-togethers at any given time. A meeting can be set up up to 45 days in advance.




How do I edit my meeting?


You can easily edit or correct your meeting. This is how it works:

  1. Tap on "More" at the top and then "Edit group date". Only you as the creator can use this function.
  2. Now the edit mode opens for you - it corresponds to the view you already know from creating a group date.
  3. Just change what you want to change and confirm at the end with "save".
  4. All participants will receive a notification that the meeting has been edited. You can also let them know in the group chat.

If you leave the meeting as the creator, the second participant will take your place and can also edit the meeting - unlike the other participants. So there is always the possibility to make changes. For example, if the meeting has to be postponed due to bad weather.

However, make sure that in case of major changes, for example if the date or the meeting place is edited, that really all participants are informed.




Why can't I find the location when I create my meeting?


You can freely choose a location in your city (within your radius). If a location is not displayed, you may have to change your location via the app or extend the radius.
Unfortunately, you cannot specify streets or just the name of the city, only locations such as parks, restaurants, cafes, train stations, zoos, etc.
Try a different spelling (e.g. "Hochheim Bahnhof", instead of "Hochheim am Main Bahnhof").
Otherwise, just choose a place nearby and specify the exact meeting point in the description.




What are the waiting times for a group date?


In principle, participation in group dates at Meet5 is completely cost-free! However, Club and Premium members can participate with priority. For all others, the respective meeting opens after a short waiting period.

The creation date is always decisive. The shorter the time between the date of creation and the date of the meeting, the shorter the waiting time.

The following waiting times exist (time difference between creating and when it takes place):

- more than 7 days = 48 hours waiting time

- 4 to 7 days = 24 hours waiting time

- 1 to 3 days = 8 hours waiting time

- less than 24 hours = 4 hours waiting time

- less than 8 hours = no waiting time

When you tap on a free spot or "Join now", you will be shown how long you have to wait. The waiting time is the same for everyone, because it is based on the creation date of the meeting.




How do I delete a meeting?


As long as you are the only participant in the meeting, the meeting will automatically delete itself as soon as you leave it (tap on "More" in the upper right corner). In general, if everyone leaves, the meeting will be deleted.

Otherwise, only we from the Meet5 team can delete the meeting for you. A short mail to support@meet5.de is all it takes. It's best to let the other participants know in the group chat so that no one wonders why the meeting can no longer be found in the app.




This is the Meet5 Club Membership


As a Club member, you get great features for a small monthly fee (just $4.99) while supporting the app and the Meet5 team. Here's what's in it for you:

  • Go to meetings prioritized.
  • Activate the golden club sticker for your profile.
  • See the online status of other users.
  • Search for meetings by category.

The membership is flexible and can be cancelled monthly. We'd be happy if you join the Meet5 Club and strengthen the community - we stick together! You have Premium? Then you are automatically a Club member and receive the above features. Of course, this also applies to future Premium subscriptions.




Can I bring someone to a meeting?


If you want to bring someone to a group meeting (for example, a friend who is not a member of Meet5), it's usually not a problem. Just ask the other participants in the group chat if it' okay. As always, the group chat will open as soon as you join the meeting.




Why do I get invitations to meetings that are already full?


At the time of the invitation, the particular meeting was not yet full. The email with the invitation cannot be cancelled. It would therefore be confusing if the invitation - after the meeting has become full - disappears again in the app. In addition, it may be that a spot is available again :)




Where can I find requests for my get-together?


If a user requests an invitation to your get-together, you will receive a notification on your mobile phone. You will see a small bell at the top of the "Chats" section, where all your messages are listed. Simply tap on the message to confirm the request.





FAQs (9).jpg
 
newsletter118.jpg

Umfassendes Mobilitätsökosystem – premium Autos und E-bikes


Sie bekommen Zugang zu Premium E-bikes, Fahrräder, Elektro-Trottinettes – Alles einfach steuerbar über eine preisgekrönte Software Plattform.Jedes E-Auto und E-bike ist voll digitalisiert, i.e. es braucht keine physischen Schlüssel.Wir können sogar ihre existierende Fahrzeuge (inkl. Fahrräder) auf die Plattform integrieren.




One-stop-Shop – ohne administrativer Aufwand für Sie


Unser One-Stop-Shop Ansatz ermöglicht es Ihnen schnell und reibungslos Zugang zu den Mobilitätsdienstleistungen zu erhalten – ohne administrativen Aufwand für Sie. Anstatt mit Banken, Versicherungen, Leasingfirmen, Wartungsdienstleister, Vertriebspartner, etc. zu verhandeln, sprechen Sie nur noch mit uns. Wir werden Ihr One-Stop-Shop für Ihre Mobilitätsangelegenheiten.




Eine Monatsrate für Alles!


- Wir glauben an Kostentransparenz. Sie bekommen jederzeit den Überblick durch fixe Monatsraten und planbare Zahlungsströme. - Diese Rate beinhalten Alles: Preisgekröntes Fleet Management Software, monatliche Wartung & Reparatur, Treibhausgasmessung, Versicherung, Daten Management zur Benutzung der Flotten, Kundensupport, Finanzierung. - Bei uns gibt es keine versteckten Kosten, keine teuren Anzahlungen und Schlussraten.




Steuerliche und Liquiditätsvorteile!


- Ein Mobility-as-a-Service Abo ist nicht IFRS 16 relevant und wirkt daher nicht bilanzverlängernd. Das heisst, dass Sie Liquidität schonen (i.e. keine Anschaffungskosten) und dazu noch steuerliche Vorteile haben, weil die Monatsraten über die Erfolgsrechnung abgebucht werden. - Im Gegensatz zum Leasing müssen Sie auch keine Erklärungen im Anhang des Jahresabschlusses zu ausstehenden Verbindlichkeiten aufführen.





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You´ve got something you´d like to find out about or would like to offer feedback? Just send us a message: 

support@meet5.de

We would like to thank you for your feedback and support and hope that you enjoy Meet5!