FAQs.png
001-germany.png
002-united-kingdom.png

Choose a topic:

newsletter118.jpg

General questions

How Meet 5 works


Meet5 is the app for get-togethers
And it works as simple as that:

  • Registration
Via Facebook or e-mail you can subscribe to the free app and create a short profile - all you need is a photo and a few keywords!
  • Select group meetings
Look at the meeting overview, choose a suitable group meeting and participate. Or create your own meeting of your choice.
  • Participate
You get to know five other Meet5 users directly at the meeting without chatting too much. Because the focus of Meet5 is on the group meetings and getting to know each other in real life (nevertheless, a group chat opens in every meeting, so you can clear up everything organizational). Everything about group meetings (creating meetings, participating in meetings and inviting users is free). Here you will find all important questions and answers about Meet5. Just choose one of the appropriate categories at the top of the menu bar. *** Current Corona info: Dear Meet5-members, social contacts are very important, but always remember the rules of distance and hygiene and stay at home if you feel sick. If possible, meet outside. Each group date that belongs to the "video call" category currently automatically gets its own video call room where you can meet virtually. You can find the link to the videocall room in the description of the meeting and in the group chat. You can either participate with the free app Jitsi Meet or via your internet browser on your computer. You have the Jitsi App? Then the room will open for you as soon as you tap on the link. You want to participate via your computer? Just type the link into your internet browser. The virtual room will open for you as well.




Is Meet5 a dating app?


Not primarily. Technically, Meet5 is an app that focuses on establishing connections between people - mainly platonic. Mainly. Flirting is, of course, also present during quite a few get-togethers, but it's mainly about making and establishing friendships. If you do end up meeting the love of your life through the usage of our app, let us know - we'd be delighted to hear from you.




Does Meet5 cost money?


Everything that revolves around meeting new people at previously organised get-togethers is free. Extra features, such as private chatting with users requires a monthly subscription.




This is how the Meet5 app is built!


1. Meet
Here are all group meetings in your area listed. If you want to know more about a meeting or want to participate, just tap on the meeting.
2. My Dates
Here you will find all the meetings you have agreed to attend and all invitations. For iOS devices, the meetings and invitations that you have accepted are located under "Meet". 3. Discover
Here you can discover users in your area. "Visitors" are the users who have viewed your profile. "Favored" are the users who have favored you with a star. You can find your own favorite users under the category "Profile". However, "Visitors" and "Favored" are part of the premium version of the app. If you don't have a premium version, these users are only displayed blurred. 4. Chats
Here you can find all chats (group chats as well as private chats). On the top right you will find all notifications - just tap on the little bell. 5. Profile
Here you will find all functions around your profile. For example, you can view your own profile and your favorites. You can also edit your profile at any time. Behind the small cogwheel in the upper right corner you will find the settings.




Can I use Meet5 on my computer?


Unfortunately, Meet5 is currently not available for PCs or laptops. Meet5 was developed as a mobile app - for smartphones and tablets.

With the app, you can join a meeting or group directly and have all the information with you at all times. For example, you can also navigate directly to the meeting place. You can use the group chat to discuss all organizational matters and get in touch quickly if, for example, you can't find the meeting place.




Why is the app not loading?


The group dates, the discover view or other functions in the app don't load or you only see a white page?

It may be your internet connection, make sure you have a stable internet connection.

Close the app completely once and open it again and/or pull down from the top of the screen with your finger (pull-to-refresh).

If the problem persists, email us at support@meet5.de! Please include which smartphone you are using and, in the best case, a screenshot of the view that is not loading (even if nothing is visible).




Who is the target group of Meet5?


In general, everyone is welcome to Meet5! The vast majority of members are over 40, some over 60. The group dates and the members can also be filtered by age.




Which group dates are not allowed at Meet5?


In general, there are no limits to your fantasy and anything you feel like doing is allowed.
Commercial meetings are an exception. These are only allowed if it is an official Meet5 partnership. These meetings must be exclusive to the Meet5 community. Would you like to become a Meet5 partner? Then contact us at support@meet5.de! Also, group dates may not be created to promote your own events. The creator should also be part of the group. Meet5 is not an event marketing platform. Pay-what-you-want (on a donation basis) as a small expense allowance is tolerated. If material costs are incurred, they must be presented transparently to the participants. They must not be used to make money. The group meetings should basically be free of charge. If you go to a concert or theatre together, costs will of course be incurred - that is not a problem. It is best to point out directly in the description if there are costs and how much.





 
FAQs (11).jpg
 
newsletter118.jpg

How does a video get-together work?


Due to the current Corona pandemic, each group will automatically receive its own video call room where you can meet virtually. You can find the link to the videocall room in the description of the respective meeting and in the group chat. You can either participate with the free app Jitsi Meet or via your internet browser on your computer. You have the Jitsi App? Then the room will open for you as soon as you tap on the link. You want to participate via your PC? Just type the link into your internet browser. The virtual room will open for you as well. The video meetings are also completely free of charge, no additional registration on another platform is necessary. If you still have questions or are unsure, please feel free to contact us at any time ( support@meet5.de). And if something doesn't work, don't panic, the group chat is still there :)




How do I create a video get-together?


You create a video get-together the same way you create a regular Meet5 group get-together. Just tap "Create" in the meeting overview (Apple devices) or the small plus in the lower right corner (Android devices). You can add in the title of your meeting that it takes place virtually or online, but you don't have to. Each meeting automatically gets a video link anyway (in the description once the meeting is created as well as in the group chat that opens after creation). We have created "virtual locations" for you, which you can select as a location. However, since these had to be created manually for each individual city, these "virtual locations" are only available for larger cities. If you are not offered a virtual location as a place, just choose a restaurant in your city as a placeholder. It would only be important that you mention in the description that it is a video meeting, if it is not already directly obvious from the title.




Tips for a virtual meeting with Jitsi:


If you are unsure or something should not work, the following tips will definitely help you:

  • Test the video link before the actual meeting - the virtual room is always open.
  • Check if your camera and microphone are working (Jitsi or the browser may still need your permission to access them).
  • If you have problems, try another browser (copy the link and paste it into another browser).
  • Make sure you have a stable internet connection.
  • If a problem arises: close the video room and open it again.
More tips for a successful video meeting:
  • Stay in touch via group chat. If you have problems or are unsure, the others will be happy to help you. Alternatively, there is a text chat at Jitsi.
  • You can also share your screen and watch a YouTube video together (so you can do sports together).
  • If someone joins uninvited and does not leave the meeting even after repeated requests, you can remove this participant (e.g. if a man joins a women's meeting uninvited).
  • Use a headset if possible, so the microphone is closer and you are easier to understand.
  • Mute yourself when you are not talking to avoid noise.
If you have any questions, feel free to contact us by email at support@meet5.de!




Why a get-together for two?


Actually, Meet5 is about getting to know each other in groups. Due to the current Corona pandemic, however, the app also offers the possibility of meeting in pairs for a short time. This does not mean that it is necessarily a date - that's why the "groups of two" are also visible to all members.




How do I create a get-together?


Creating your own group meeting is easy, fast and fun! Create your dream meeting in just a few steps: Step 1: If you own an iOS device tap on "Create" in the upper right corner, if you use an Android device tap on the plus in the lower right corner. Step 2: Think of a title, if you like add some information about the meeting in the description and then choose your desired date and time. Step 3: Choose a category that seems most appropriate to you. If you are unsure, select "Other". Step 4: Choose a location (you can choose any location within your radius - the search is linked to Google). Step 5:
Invite other users to your meeting. You also have the option to filter by interests and characteristics. Step 6: Go to your meeting, meet nice people and spend a great time together. If something goes wrong, don't worry, you can edit your meeting at any time. Tap "More" at the top of the meeting and then "Edit group date". You want to delete your meeting? Let the participants know and then send us an email to support@meet5.de. If all participants leave the meeting, it will also be deleted automatically.




Where do I find my invitations?


You have received an invitation? If you have an Android device, you can find all your invitations at "My Meetings". If you have an iOS device, you'll see your invitations at the top of the meeting overview.




How do I invite other users to a get-together?


To invite other users to a get-together simply tap on one of the free places or tap "More" in the top right corner and then tap "Invite users". You can now invite as many users as you want and even filter by name and interests. When you tap the plus icon, the user will automatically receive an invitation. A check mark will then appear instead of the plus icon. Or you tap on "Invite all suggestions" in this case some users will be invited randomly. The suggested users are located near you (your location or radius is decisive, not the place of the meeting). Alternatively you can invite only your favorites. All users, no matter if invited or not, are allowed to join all meetings as long as there are free places available. The only exception is a meeting "by invitation", in this case the creator of the meeting may decide who attends. However, any Meet5 member can request an invitation - just tap on one of the available seats.




Who will be invited if I choose "Invite all suggestions"?


You can invite users individually by tapping the little plus in the bottom right of the picture, by inviting your favorites, or by selecting "Invite all suggestions". "Invite all suggestions" means that some members will be invited randomly. You can tap this button multiple times - invitations from you will never go out twice. The members that are suggested to you are all located near the meeting. The selection is therefore based on the location of the meeting. So it can not happen that members are invited who live hundreds of kilometers away.




When will the group chat open?


The group chat will always open directly, even if only one person is participating. The group chat will also stay open even if one participant decides to leave the meeting, but it will close for the person that left.




Who sees my meeting?


Your meeting will be seen by all Meet5 members who are nearby or have set their location and radius to include the location of your meeting.




Where do get-togethers take place?


Feel free to choose any location in your city.




How can I sort the meetings?


You can sort the meetings either in the settings of your app or by clicking the sort icon in the meeting overview. The meetings can be sorted by two categories: By available seats and by date. With the next update it will also be possible to sort by distance and by newly created meetings.




Why are no meetings displayed?


Meet5 is mainly represented in the Rhein-Main area as well as in Munich, Hamburg, Berlin and Cologne. A little tip: If no meetings are shown in your area, expand your radius a little. The default radius is set to 100 km. Just tap on the location symbol in the top left-hand corner of the overview. The radius can be set to up to 120 km.




Will get-togethers still take place if there are less participants than potential seats?


Yes, even if not every seat is taken the get-togethers can take place. You can just talk to each other over the chat and determine wether you will meet up or not.




How can I leave a get-together or call in sick?


You can leave a meeting via the three dots in the corner of the meeting. But only until eight hours before the get-together starts. From 8 hours before the meeting, a reason is required, which is displayed to the other participants in the chat. When you have left the meeting, you automatically leave the group chat and can no longer access the messages. Nevertheless, it is important to be fair and try to actually come to promised meetings!




What happens if I don´t turn up?


Failing to comply with these regulations can and will result in your account being banned from our app for a duration of 48 hours. Regular or repeated short-term cancellation or unnotified and unexplained absence can lead to a long-term ban of your account.




How can I stay in touch with others after our get-together?


A group chat, with all the participants of said group, will open as well, allowing you to converse with other members.




Can I set up more than one group at a time?


Yes, you can organise multiple get-togethers at any given time. A meeting can be set up up to 45 days in advance.




How do I edit my meeting?


You can easily edit or correct your meeting. This is how it works:

  1. Tap on "More" at the top and then "Edit group date". Only you as the creator can use this function.
  2. Now the edit mode opens for you - it corresponds to the view you already know from creating a group date.
  3. Just change what you want to change and confirm at the end with "save".
  4. All participants will receive a notification that the meeting has been edited. You can also let them know in the group chat.

If you leave the meeting as the creator, the second participant will take your place and can also edit the meeting - unlike the other participants. So there is always the possibility to make changes. For example, if the meeting has to be postponed due to bad weather.

However, make sure that in case of major changes, for example if the date or the meeting place is edited, that really all participants are informed.




Why can't I find the location when I create my meeting?


You can freely choose a location in your city (within your radius). If a location is not displayed, you may have to change your location via the app or extend the radius.
Unfortunately, you cannot specify streets or just the name of the city, only locations such as parks, restaurants, cafes, train stations, zoos, etc.
Try a different spelling (e.g. "Hochheim Bahnhof", instead of "Hochheim am Main Bahnhof").
Otherwise, just choose a place nearby and specify the exact meeting point in the description.




What are the waiting times for a group date?


In principle, participation in group dates at Meet5 is completely cost-free! However, Club and Premium members can participate with priority. For all others, the respective meeting opens after a short waiting period.

The creation date is always decisive. The shorter the time between the date of creation and the date of the meeting, the shorter the waiting time.

The following waiting times exist (time difference between creating and when it takes place):

- more than 7 days = 48 hours waiting time

- 4 to 7 days = 24 hours waiting time

- 1 to 3 days = 8 hours waiting time

- less than 24 hours = 4 hours waiting time

- less than 8 hours = no waiting time

When you tap on a free spot or "Join now", you will be shown how long you have to wait. The waiting time is the same for everyone, because it is based on the creation date of the meeting.




How do I delete a meeting?


As long as you are the only participant in the meeting, the meeting will automatically delete itself as soon as you leave it (tap on "More" in the upper right corner). In general, if everyone leaves, the meeting will be deleted.

Otherwise, only we from the Meet5 team can delete the meeting for you. A short mail to support@meet5.de is all it takes. It's best to let the other participants know in the group chat so that no one wonders why the meeting can no longer be found in the app.




What is the Meet5 Club Membership?


As a Club member, you get great features for a small monthly fee (just $4.99) while supporting the app and the Meet5 team. Here's what's in it for you:

  • Go to meetings prioritized.
  • Activate the golden club sticker for your profile.
  • Start large meetings with up to 12 participants and "by invitation only" meetings.
  • Search for meetings by category.
The membership is flexible and can be cancelled monthly. We'd be happy if you join the Meet5 Club and strengthen the community - we stick together! You have Premium? Then you are automatically a Club member and receive the above features. Of course, this also applies to future Premium subscriptions. You can also buy the club membership directly through our website for a whole year. Press here.




Can I bring someone to a meeting?


If you want to bring someone to a group meeting (for example, a friend who is not a member of Meet5), it's usually not a problem. Just ask the other participants in the group chat if it' okay. As always, the group chat will open as soon as you join the meeting.




Why do I get invitations to meetings that are already full?


At the time of the invitation, the particular meeting was not yet full. The email with the invitation cannot be cancelled. It would therefore be confusing if the invitation - after the meeting has become full - disappears again in the app. In addition, it may be that a spot is available again :)




Where can I find requests for my get-together?


If a user requests an invitation to your get-together, you will receive a notification on your mobile phone. You will see a small bell at the top of the "Chats" section, where all your messages are listed. Simply tap on the message to confirm the request.




Can I decline invitations?


Yes, tap on the three dots in the invitation under "For me". You can give a reason for declining the invitation, or you can decline without a reason. If you give a reason, the user who invited you will receive a message.




Who will be invited if I select "Invite all suggestions"?


You can invite users individually by tapping the small plus in the bottom right corner of the screen, by inviting your favourites or by selecting "Invite all suggestions". "Invite all suggestions" means that some members will be invited at random. You can tap this button more than once - invitations from you will never go out twice. The members who are suggested to you are all in your area. The selection is therefore based on your location and radius.




Why do I have to wait to join a group?


As a Club or Premium member, you can attend meetings with priority. Otherwise, the meeting will open for you after a short waiting period. However, the waiting time has nothing to do with a waiting list. As soon as you tap on "Join now" or on a free place, you will be shown how long you may have to wait until you can participate. The date of the meeting is decisive, the closer the meeting, the shorter the waiting time. Meetings for the same day therefore have no waiting time.





FAQs (7).jpg
 
newsletter118.jpg

Where are the settings?


Tap on "Profile" and then on the small gear wheel.




How do I change my radius or location?


Only groups that are within your radius are displayed in the overview. This can be set flexibly. Just tap on the location symbol at the top of the meeting overview. The radius can be extended up to 120 km.




How do I unsubscribe from the e-mails?


We leave it up to you to decide which emails you want to receive from us and which you don't. That's why you can deactivate or reactivate each e-mail individually in the settings of your app. You will also find an unsubscribe button at the bottom of each e-mail.




How can I cancel my premium subscription?


On apple devices: 1) head to settings, go onto [insert name here] and then tap on iTunes& App Store 2) Next, go onto 'Apple ID' 3) Scroll down until you reach subscriptions 5) Tap the subscription that you would like to cancel 6) Tap 'cancel subscription' On Android devices: 1) Go to play.google.com 2) Check to see if you are logged in to the correct google account 3) click on 'my subscriptions' 4) choose the subscription that you would like to cancel 5) click on edit and then ' cancel subscription'




How do I delete my user account?


You want to deactivate your account? That’s too bad! Even if we don't like letting you go, you can easily delete your account by following these steps:

  • Tap on "Profile"
  • You will find the settings by tapping on the small gear wheel
  • At the very bottom is "Delete account"




How do I change my email address?


You can easily change your email address in the settings of your Meet5 app. First tap on "Profile" and then on the small cogwheel at the top.





FAQs (8).jpg
 
newsletter118.jpg

What are the premium features?


Everything about the group meetings is free of charge. Meeting new people with Meet5 therefore doesn't cost any money. However, the premium features are the perfect complement and are something for anyone who wants to use the app intensively.

These are the premium features:

  • Find out who has marked you as a favorite.
  • See the online status of other members.
  • Participate in meetings in a prioritized way.
  • Search for meetings by category.
  • Activate the golden club sticker for your profile.
  • Send and answer private chat requests.
  • Create group meetings with more than 6 people.
  • See who has visited your profile.
  • Make yourself invisible in ghost mode and you will no longer be shown as a profile visitor to other users.
  • Create meetings "on your invitation only" and decide who can join your meeting.


An overview of all packages can be found here! You can also buy Premium as an annual subscription directly on our website.




Are our prices justified?


Our subscription fees depend on which package you decide to purchase; should you choose to subscribe to our Meet5 premium package for a duration of a year, you pay 12.50 € a month, which is significantly less than the fees other apps charge for similar services. If you take a look at our competitors, our fees begin to pale in comparison: Signing up for a "face-to-face" meeting will cost you around 16€ . Taking part in a meeting using Meet5 is absolutely free. Parship's somewhat exorbitant fees can be as high as 70€ a month- and most users meet less people in six months than Meet5 users do in a single week. Furthermore, Meet5 users spend around 20€ on a single outing. Considering that these events and opportunities wouldn't be there without Meet5, we figure that we deserve our fair share.




What does premium cost?


You can choose between three premium packages:

  • 3-month package: 74.99 €
  • Half year membership: 98.99 €
  • Annual membership: 149.99 €




How do I cancel my premium subscription?


Premium subscriptions purchased through the Play Store or App Store must be canceled there as well. Unfortunately, we do not have access to your subscription and cannot cancel it for you. If you subscribed via the Apple App Store, follow the instructions under this link: https://support.apple.com/en-us/HT202039 If you subscribed via the Google Playstore, follow the instructions under this link: https://support.google.com/googleplay/answer/7018481?hl=en If you subscribed via our website, just send a short email to support@meet5.de or jessica@meet5.de (please note the cancellation period of 8 weeks to the end of the subscription period).





FAQs (9).jpg
 
newsletter118.jpg

What are the premium features?


Everything about the group meetings is free of charge. Meeting new people with Meet5 therefore doesn't cost any money. However, the premium features are the perfect complement and are something for anyone who wants to use the app intensively.

These are the premium features:

  • Find out who has marked you as a favorite.
  • See the online status of other members.
  • Participate in meetings in a prioritized way.
  • Search for meetings by category.
  • Activate the golden club sticker for your profile.
  • Send and answer private chat requests.
  • Create group meetings with more than 6 people.
  • See who has visited your profile.
  • Make yourself invisible in ghost mode and you will no longer be shown as a profile visitor to other users.
  • Create meetings "on your invitation only" and decide who can join your meeting.


An overview of all packages can be found here! You can also buy Premium as an annual subscription directly on our website.




Are our prices justified?


Our subscription fees depend on which package you decide to purchase; should you choose to subscribe to our Meet5 premium package for a duration of a year, you pay 12.50 € a month, which is significantly less than the fees other apps charge for similar services. If you take a look at our competitors, our fees begin to pale in comparison: Signing up for a "face-to-face" meeting will cost you around 16€ . Taking part in a meeting using Meet5 is absolutely free. Parship's somewhat exorbitant fees can be as high as 70€ a month- and most users meet less people in six months than Meet5 users do in a single week. Furthermore, Meet5 users spend around 20€ on a single outing. Considering that these events and opportunities wouldn't be there without Meet5, we figure that we deserve our fair share.




What does premium cost?


You can choose between three premium packages:

  • 3-month package: 74.99 €
  • Half year membership: 98.99 €
  • Annual membership: 149.99 €




How do I cancel my premium subscription?


Premium subscriptions purchased through the Play Store or App Store must be canceled there as well. Unfortunately, we do not have access to your subscription and cannot cancel it for you. If you subscribed via the Apple App Store, follow the instructions under this link: https://support.apple.com/en-us/HT202039 If you subscribed via the Google Playstore, follow the instructions under this link: https://support.google.com/googleplay/answer/7018481?hl=en If you subscribed via our website, just send a short email to support@meet5.de or jessica@meet5.de (please note the cancellation period of 8 weeks to the end of the subscription period).





FAQs (10).jpg
 

You´ve got something you´d like to find out about or would like to offer feedback? Just send us a message:

support@meet5.de

We would like to thank you for your feedback and support and hope that you enjoy Meet5!